cvkk's Privacy Policy

The cvkk platform ("we", "us", "site") places the highest importance on the privacy of your personal information. This Privacy Policy ("Policy") applies to all users in Bangladesh and explains what information we collect, how we use it, and how we keep it secure when you use cvkk's website, mobile site, or related services.

By following this Policy, we ensure that your information will never be used without authorisation or disclosed to third parties. By registering an account or using our services on this platform, you are considered to have accepted the terms of this Policy.

cvkk only collects information that is necessary for managing your account, processing transactions, and providing secure services. The information collected can be grouped into the following categories:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Valid email address
• Mobile number
• Bank or mobile wallet account details (bKash, Nagad, Rocket, Upay)
• National ID card or passport details (when identity verification is required)
• Current address

2.2 Automatically Collected Information

• IP address and device type
• Browser version and operating system
• Site access time and session data
• Page visit and click patterns
• Login logs and security-related events

2.3 Transaction-Related Information

• Deposit and withdrawal amounts and dates
• Payment method used
• Bonus and promotion usage records
• Gaming history and betting records

Collected information is used only for the following legitimate purposes:

• Account registration, verification, and management
• Financial transaction processing and fraud prevention
• Customer support — via live chat and email
• Platform security and technical improvements
• Compliance with applicable legal obligations
• Effective enforcement of responsible gaming policy
• Providing customised services and experiences
• Relevant promotional communications with your consent

We generally do not share your information with third parties. However, disclosure may be necessary in the following cases:

4.1 Service Partners

Payment processing services (bKash, Nagad, Rocket, Upay, bank transfer), cybersecurity firms, and IT service providers may receive limited information — only to fulfil their specific responsibilities. These partners are contractually bound to uphold cvkk's privacy standards.

4.2 Legal Obligations

Information may be disclosed in response to government or court orders, legal investigations, or mandatory demands related to national security. In such cases, we disclose only the minimum information required to meet legal obligations.

4.3 Business Restructuring

In the event of a merger, acquisition, or business restructuring, your information may be transferred, but the new entity will also be bound by this Policy.

cvkk uses cookies and similar technologies to operate the site and improve the user experience. Cookies are small text files stored on your device.

5.1 Types of Cookies Used

• Essential cookies: Used to maintain login sessions and security tokens. Without these, the site will not function properly.
• Functional cookies: Used to remember your language preference, display settings, and personal preferences.
• Analytics cookies: Used to identify page performance, visit patterns, and errors on the site — entirely as anonymous data.

5.2 Cookie Controls

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may cause some site services to stop working.

cvkk adopts industry-standard technical and organisational measures to protect your information. The key components of our security framework are:

• SSL/TLS encryption: All communication on the site is secured with 256-bit SSL encryption.
• Two-factor verification: Additional verification is applied on suspicious logins.
• Firewall & intrusion detection: Cyber attacks are prevented in real time.
• Restricted access: Only authorised staff can access specific data.
• Regular security audits: Security audits are conducted regularly through third parties.
• Data masking: Sensitive portions of payment information are masked when stored.

As a registered user on the cvkk platform, you have the following rights:

7.1 Right to Access

You may request at any time to know what information we hold about you. We will provide this information within 30 business days.

7.2 Right to Rectification

If any of your information is incorrect or incomplete, you may request a correction. We will apply that correction promptly.

7.3 Right to Erasure

In certain circumstances, you may request the deletion of your account and personal information. However, some data may need to be retained for a specific period due to legal, regulatory, or contractual obligations.

7.4 Right to Object to Processing

If you believe your information is being used unreasonably, you may object to that processing. We will review your request and take appropriate action.

7.5 Right to Data Portability

Upon request, we can provide your information in a structured, machine-readable format that you can use elsewhere.

To exercise any right, email [email protected] or contact us via the platform's live chat.

cvkk retains your information only for as long as necessary. We follow the principles below when determining the retention period:

• Data for active accounts is retained until the account is closed.
• Financial transaction records are retained for the period required under applicable law.
• After an account is closed, some data may be retained for a limited period for audit and legal protection purposes.
• Cookie and session data is generally deleted automatically when the session ends or after the set period expires.
• Marketing-related data is deleted when you withdraw your consent.

The cvkk platform is for users aged 21 and above only. We do not knowingly collect or process any information from minors.

We ask parents to ensure that their underage children are not able to use this platform. For more details, please visit our Responsible Gaming page.

cvkk may update this privacy policy from time to time. If there are any significant changes to the policy, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users by email.
• Display an introductory notice when logging into the platform.

Continuing to use the platform after changes are made will be considered as your acceptance of the updated policy. If you object to any policy change, please contact our support to close your account.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live Chat: Available directly on the platform 24/7
• Email: [email protected]
• Language: Support is available in both Bengali and English

We take every complaint seriously and work to resolve it as quickly as possible. cvkk's goal is to maintain the highest standards in protecting every user's information.